Heraclitus already said it more than 2,500 years ago: “reality is contradictory, variable, changing”. And today, these changes are becoming faster and more frequent.
And we must not forget that each time we set up a new organization, a new machine or a new process, we are changing the status quo and it is human nature to resist change: any change forces us to get out of our comfort zone and get into the unknown. This generates uncertainty, fear, stress. In addition, each person is different and will therefore react differently to the same situation.
Accompanying the process of change is the secret of success:
- understand the reasons for certain behaviours,
- know how to act at any time to overcome resistance to change,
- communicate effectively,
- and give the necessary time to optimally adapt to the new situation.
The good news is that there are tools to become a change manager. Useful tools not only in the working environment but also in the personal environment.
And these tools can be an additional step on the road to continuous improvement or a journey in itself.
We can help you by training your staff, in a theoretical and practical manner, recreating real situations with role plays to analyse their behaviour and see how to improve it.
| Objective | Tools |
| Understand the human behaviour | ABC / Human brain function / Graph of adaptation to change / Innovations diffusion model / PAN model / Human factors |
| Know how to act | KCW / Pedagogy – Requirements – Authority |
| Communicate efficiently | What – How – Why? / The non-violent communication / The 5 steps of communication |